Browsing by Author Nikfalazar, Sanaz
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) | Subject |
|---|---|---|---|
| 29-Aug-2016 | Statistical process control application on service quality using SERVQUAL and QFD with a case study in trains’ services | Khorshidi, Hadi Akbarzade; Nikfalazar, Sanaz; Gunawan, Indra | Service quality, Quality function deployment, Statistical process control |